Refund and Returns Policy

Withdrawal Right

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as Software and Media Archives (CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record) that have been opened, as well as any item/device not in its original condition, is damaged or missing parts for reasons not due to our error.

Additionally, excluded from the right of withdrawal are the following business cases:

Goods / Devices that are produced according to customer specifications or clearly tailored to personal needs of the buyer, and/or modified, used/demo/oddment merchandise.
Goods which by their nature are not suitable for return, or they can rapidly deteriorate.
Sale contracts on audio or video recordings or software if the delivered Data-carriers have been unsealed by the buyer.
Service contracts, their execution order according to the consumer within 7 working days after the contract is started.
Sales in which partial payments/installment, lease contracts and/or 'Cash on Delivery' are applied.
Sale items/devices sold under discount or credit note.
Rental Equipment or Rental Services are totally excluded from any Withdrawal Right.

To exercise your right of cancellation, you must contact us per e-mail: info@audio-art-galleries.com and inform us by means of a clear statement (e.g. consigned by post mail or email) of your decision to withdraw from this contract of purchase. We will forward to you immediately (by e-mail) confirmation of the receipt of such a withdrawal and instructions where to send the item back. To complete your return, we require a receipt or proof of purchase.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of 14 days.

Shipping returns

You will be responsible for paying for your own shipping costs for returning your item, also for its safe arrival to us. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Warranty

For new devices that has been supplied by us, the statutory warranty period is 24 months, unless otherwise is indicated. In a sale of used goods, the warranty period may be entirely ruled out, since no guarantee for used goods is mandatory, unless otherwise is indicated.

The warranty period begins with the delivery of the goods. During this period our liability is limited to repair or replace the defective item(s). If subsequent performance fails, the buyer may, without prejudice to any claims for damages, withdraw from the contract or reduce the remuneration.

The warranty does not include minor deviations from the agreed quality, minor impairment of usefulness, natural wear and tear, damage(s) caused to the transport, faulty or negligent handling, excessive strain, unsuitable equipment, defective construction work, unsuitable building and particular external influences, which are not assumed under the contract. Improper repair or modification made by the purchaser or third parties, as there are no warranty claims for this, therefore, they are not included in the official warranty.

The compensation for damages, consequential damages or loss of profits and losses due to faulty goods, non or late delivery, incorrect use or use outside the specifications of the manufacturer, is excluded.

With modification, remodeling, renovation or alteration to the device, as well as to the original packaging, any claim under warranty and the right to return expires.

Claims of the purchaser for the purpose of supplementary performance, in particular transport, travel, labor and material costs are excluded, because the delivered goods are subsequently transported to a place other than the premises of the customer, unless the transfer is in accordance with the intended use.