Withdrawal

 

Withdrawal Right
You have the right to withdraw from a contract within fourteen days. The withdrawal period is fourteen days from the day you or a third party named by you, who is not the carrier, takes possession of the last item. To exercise your right of withdrawal, you must inform us about your decision to withdraw from this contract by means of a clear statement (e.g. letter sent by post or email). To meet the withdrawal deadline, it is sufficient to send the notification of exercising the right of withdrawal before the expiry of the withdrawal period. Entrepreneurs are not entitled to a right of withdrawal.

 

Consequences of Withdrawal
If you withdraw from a contract, we will credit you for a future purchase all payments received from you, excluding delivery costs, at the latest within fourteen days from the day we receive notification of your withdrawal. We may withhold the refund until we have received the goods back or you have provided proof that you have sent back the goods.

You must return or hand over the goods to us immediately, and in any case no later than seven days from the day on which you inform us of your withdrawal. All returned items should be addressed at: Effrosyni Kontogeorgou, Serron 4, Nea Makri, Attica-Greece, Tel: +30 694 692 7888. You are responsible for returning the goods in their original packaging, with all accessories included, and without any signs of use. You bear the direct costs of returning the goods.

Goods must be returned in their original packaging, with all accessories included, and without any signs of use, in general, in a condition that allows resale. You are responsible for any loss in value of the goods if this loss is due to handling the goods in a way that was not necessary to check the quality, characteristics, and functioning of the goods.

 

Exceptions to the Withdrawal Right
There are statutory exceptions to the Withdrawal Right, and several types of goods are exempt from being returned. The right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual selection or specification by the consumer is decisive, or which are clearly tailored to the personal needs of the consumer. The right of withdrawal may expire prematurely for goods that, after delivery, have been inseparably mixed with other goods due to their nature. The right of withdrawal does not apply to audio or video recordings (CD, DVD, cassette tape, vinyl record, etc.), or computer software, supplied in sealed packaging if the seal has been removed after delivery. Furthermore, the right of withdrawal may expire prematurely for contracts for the supply of sealed goods that are unsuitable for return for reasons of health protection or hygiene if their seal has been removed after delivery.
The withdrawal right also expires in the case of a contract for the provision of services if the entrepreneur has fully performed the service or has started performing the service.

Additionally, excluded from the right of withdrawal are the following business cases:

• Goods which by their nature are not suitable for return, or they can rapidly deteriorate.
• Service contracts, their execution order according to the consumer within 7 working days after the contract is started.
• Sales in which partial payments/installment, lease contracts and/or 'Cash on Delivery' are applied.
• Demo, Used or Modified Products / Devices sold under discount or special conditions.
• Items/Devices not in their original packaging or with missing parts/accessories or damaged items/devices.
• Rental Equipment or Rental Services are totally excluded from any Withdrawal Right.

 

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, your refund will be processed, and a credit will automatically be applied to your account for future purchase, within a certain period of 7 days.

In the event of a product being returned that is not in its original condition (broken manufacturer's security tape, damaged outer packaging, broken packaging bags, missing parts or accessories, etc.), the company reserves the right to issue a credit of lower value. The devaluation of the product will be proportional to the condition of the packaging and the product being returned.

 

Returns

You will be responsible for paying for your own shipping costs for returning your item(s), also for its safe arrival to us. Shipping costs are non-refundable. If you receive a refund, the cost of sending or return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. Otherwise, we can’t guarantee that we will receive your returned item.

 

 

Need help?

Contact us at info@audio-art-galleries.com for questions related to refunds and returns.